About Me

I help SaaS companies and growing businesses retain customers, reduce churn, and build customer success operations that actually scale. With 7+ years of CSM experience, including leading a 500+ person customer operations division at UBA Group with 98% CSAT. I bring both relationship depth and operational firepower to every engagement. What makes me different: I combine senior-level customer success experience with hands-on automation skills. Using tools like HubSpot, Airtable, Monday.com, Zapier, and Make.com, I build systems that speed up onboarding, catch churn signals early, and eliminate the manual work that slows CS teams down.

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Trusted by professionals, even the Monday CRM team praised my automation workflow for improving efficiency and streamlining client management.

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What I help with:

Customer success strategy and operations
CRM implementation and workflow automation
Customer onboarding design and optimisation
Churn reduction and retention frameworks
Team training and CS playbook development

Available for full-time remote CSM roles and select consulting engagements globally.