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Customer Success Manager · Enterprise

Own a portfolio of strategic enterprise accounts, build lasting trusted relationships, and maximize the value our platform delivers.

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Location

Paris, Sentier

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Contract

CDI, full-time

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Languages

French + English (Spanish or Italian a plus)

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About the team

Bloomflow is a SaaS platform for collaborative innovation inside large organizations. We help our clients structure, steer, and accelerate their innovation initiatives.

Our Customer Success team (5 people) is central to supporting our enterprise (Grands Comptes) clients throughout their journey. Our mission: ensure a high level of client satisfaction and build lasting relationships that serve the success of our clients' transformation projects. We work closely with the Product, Support, and Engineering teams to deliver an experience tailored to the needs of large organizations.

Your role

As an Enterprise Customer Success Manager, you manage a portfolio of large accounts. Your goal: build long-term trusted relationships, spot growth opportunities, and maximize the value the platform brings to your clients.

Your missions

📊 Portfolio management & growth

• Manage a portfolio of enterprise clients, from onboarding through adoption to renewal
• Identify and develop upsell and cross-sell opportunities
• Be the main point of contact for your clients: understand their challenges, needs, and strategic goals
• Work closely with Sales to spot and close commercial opportunities

💚 Customer satisfaction & steering

• Track client satisfaction through KPIs, anticipate risks, and put action plans in place
• Coordinate internal teams (Product, Support, Tech) to ensure an optimal client experience
• Contribute to the continuous improvement of Customer Success processes

🚀 Project management & rollout

• Drive implementation phases with rigor
• Ensure fast, effective platform adoption