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Customer Success Manager · Public Sector

Manage a portfolio of institutional and large public accounts, build lasting trusted relationships, and drive platform adoption across the public sector.

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Location

Paris, Sentier

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Contract

CDI, full-time

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Languages

French + English (Spanish or Italian a plus)

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About the team

Bloomflow supports public sector organisations in their transformation through innovation. Our Customer Success team (5 people) plays a central role in driving platform adoption and ensuring the success of our clients' projects. As we continue our EMEA expansion, we're looking for a Customer Success Manager with deep knowledge of public sector challenges.

The team supports our public sector clients throughout their entire journey, from onboarding to long-term relationship management. We work closely with Product, Support, and Engineering to deliver a best-in-class customer experience.

Your role

As a Public Sector CSM, you manage a portfolio of institutional and large public accounts (local authorities, ministries, government agencies, public institutions). Your goal: build lasting trusted relationships, maximise platform adoption, and identify growth opportunities.

Your missions

📊 Portfolio management & growth

• Manage a portfolio of public sector clients (local authorities, ministries, agencies, public institutions) from onboarding through to long-term retention
• Act as the main point of contact: understand their strategic challenges, regulatory constraints, and transformation goals
• Oversee contract renewals and drive upsell / cross-sell opportunities with the Sales team

💚 Customer satisfaction & monitoring

• Monitor customer satisfaction: track KPIs, anticipate risks, implement corrective action plans
• Coordinate internal resources (Product, Support, Tech) to deliver the best possible experience
• Contribute to the continuous improvement of our customer management processes

🧭 Advisory & transformation

• Guide your clients through change management and support adoption within their organisations
• Identify commercial opportunities and proactively propose use cases tailored to the realities of public service

Your profile