Project Details
Field
Detail
Project Type
Virtual Assistant — Operations Support
Objective
Demonstrate structured daily task management across administrative, customer support, and content support functions
Daily Operations Checklist
📘 Administrative Tasks
[x] Email management — triage inbox, flag priority items, draft responses
[x] Calendar scheduling — confirm upcoming meetings, send reminders
[x] Meeting reminders — send 24-hour and 1-hour notices to all attendees
[x] Document organization — file, rename, and archive documents in shared drive
💬 Customer Support Tasks
[x] Respond to all open customer inquiries
[x] Log new complaints in the issue tracker with category and timestamp
[x] Escalate urgent or unresolved issues to the appropriate team member
[x] Follow up on tickets open for more than 24 hours
📱 Content Support Tasks
[x] Schedule social media posts for the week (using Buffer / Later / Meta Business Suite)
[x] Review content drafts for typos and formatting before publishing
[x] Update the content calendar with published and upcoming pieces