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Help the entire Production team stay prepared, connected and ahead of the service by verifying that people, systems and content are ready and by supporting operators throughout the morning.

QUALIFICATIONS

Strong focus & awareness / Understands service flow / Communicates clearly / Familiar with Walnut Hill Production roles and systems

DIRECTOR MISSION

The Service Production Director sees the whole service so individual operators can focus on their part.

  1. READINESS - People, systems and content are ready before they’re needed.

  2. FLOW - The Production team understands what is happening now and what is coming next.

  3. COMMUNICATION - Important information reaches the right people at the right time.

  4. AWARENESS - Notice problems, gaps and distractions before they affect the service.

    You don’t have to personally fix everything. Your responsibility is to make sure important things don’t go unnoticed.

PROCEDURES

Tap the arrow of your current service phase

SERVICE CONTENT CHECK