Our monthly accounting cycle is from the 11th of the month to the 10th of the next month. We close out the month as soon as possible after the 10th and make owner disbursements at that time. They are always issued before the 20th of each month. They take 2-3 business days to hit property owner accounts.

One of the most common questions we receive from a property owner is "Why didn't I receive a disbursement?" or "Why isn't my disbursement amount higher?"

Below are some things to check:

• Do we have the your ACH information on file? Especially relevant for new clients. Note: please notify your Property Manager of any changes you need to make in banking account information.
• Was there a bank holiday recently? These will delay owner disbursements by 1 business day.
• Is your property being demanaged soon? We withhold disbursements leading up to a demanagment to ensure we have enough funds on hand to cover any final bills & fees, and disburse all remaining funds on the final closeout date.
• Are we withholding funds due to a large upcoming expense, like a turn or A/C replacement?
• Did we issue a disbursement already within the last 30 days? Sometimes clients forget that we already issued them funds. To view recent client contributions and disbursements, go to your Rental Owner page, and click Financials. All owner draws and contributions are listed there.
• There may not be (or may not have been as of the 10th) funds available to disburse for one or more of your properties.
• If you have a property undergoing a turn requiring an owner contribution or newly leased unit for which funds are held. Any disbursement you receive is net of these funds.
• If your tenant just moved in and on what date. If a tenant moves in on the 11th, you will not get a disbursement here. Keep in mind here, we do hold the security deposit, this will not be remitted to you, it will be kept in the property balance with your maintenance reserves.
• If your tenant pays their rent past the due date, your disbursement will be affected and will be paid out in the next month's disbursement net of any expenses.
• If you have any negative property balances in your portfolio, funds from other properties may be withheld to off-set that negative balance. Please review your property balances if this applies to you.
• If your tenant has applied for or been approved for rental assistance from a third party, this may affect your disbursement. Your property manager will keep you posted if this applies to you.
• If you have further questions, please contact us within 30 days of receipt of ~~~~each disbursement email. It can be difficult to pinpoint issues any further along down the road, and this research can be associated with additional fees being issued if requested.