Customer Success & Support Operations | 8+ Years | IT Background Portfolio

👉 Open to remote opportunities (US / UK / AU time zones)

🟦 1. About Me

I am a Customer Success and Support operation professional with over 8+ years of experience in financial services and technology.what i bring: ✅Customer operation: 95% CSAT, 20% service improvement, ✅ IT + Software Engineering background (Bachelor of IT + Moringa School), ✅ CRM daily user: Salesforce, Zoho, HubSpot, ✅ AML/KYC compliance: 5+ years, 100% record,I help businesses retain customers, resolve issues fast, and run support operations remotely.

🟦 2. Services

• Customer Support Email, chat, ticket management 95% Customer satisfaction score
• Customer Success On-boarding, retention, escalation, KPI reporting
• CRM Management Salesforce, Zoho, HubSpot
• Virtual Assistance Calendar, email, scheduling, workflows
• IT Support Tier 1 & 2, Microsoft 365, Google Workspace, VPN
• Compliance AML/KYC document verification

🟦 3. Portfolio Projects (MOST IMPORTANT)

👉 Project 1: Customer Support Workflow System

👉 Project 2: Customer Support Samples

👉 Project 3: Admin / VA Work (Optional)

🟦 4. Tools & Skills

• CRM Tools
• Google Workspace & Microsoft 365
• Slack, Teams, Zoom, Notion, Trello, ClickUp
• AI Tools (ChatGPT, Notion AI, Canva)