Overview

This article explains how to configure reply and forwarding settings for email services in Scalendo, including forwarding addresses, reply addresses, BCC emails, and reply tracking options.

Key Sections

Location of Settings

Access these configurations via Settings → Email Services → Reply & Forward Settings

Forwarding Address

• Copies of lead email responses can be sent to specified email addresses
• Supports multiple addresses separated by commas (e.g., [email protected], [email protected])
• Important limitation: "Forwarding address and BCC Emails ONLY work when using Mailgun and Scalendo Email"
• All incoming and outgoing emails are charged

Reply Address

• Routes incoming emails to a designated address instead of the Conversations tab
• Supports up to 5 email addresses
• When replying outside the CRM, responses won't sync back into the system
• Must be saved after entering addresses

BCC Emails

• Receives blind carbon copies of 1-1 emails, workflow emails, and billing emails
• Configuration: Settings > Email Services > Reply & Forward Settings > BCC Emails
• Note: "BCC functionality is supported only for 1-1 emails, workflow emails and billing will apply accordingly. It does not work for bulk or campaign emails"

Forward to Assigned User