FXpress · AI Co-Pilot for Cross-Border Remittance · Empathy Maps

Empathy Map 01 — The Protected Sender

Composite: Jenni + Perry

SAYS

"Sometimes I think I'm sending $200 and she gets way less than I expected." — Jenni

"My family depends on it for rent and food, so I can't mess it up." — Perry

"I don't have time to track that constantly." — Jenni

"I don't want anything happening without me pressing the button." — Perry

"If something goes wrong, I need to know there's someone I can call." — Jenni

"I just hope it's a good time." — Perry

THINKS

• "Is this a good rate? I genuinely don't know."
• "If I wait for a better rate, will I miss it? Can I even tell?"
• "What if the money doesn't arrive? How would I even find out?"
• "Crypto sounds risky. What if I lose everything or it gets scammed?"