My data plan balance is showing i do not have any balance. Why is that?

The service may be a Data Pool service. In which case, if you query the balance for a specific mobile number, it will show that you have 0.0 GB as your data balance. This is because the service allowance is tied to a data pool.

To check the balance of your data pool, navigate to Services > Data Pool. You will be able to see the allocated data for the pool as well as the used and available data left for the pool.

How will my data be consumed when i have one or more bolt-ons active?

Domestic bolt-ons will be consumed only when your plan data allowance is exhausted (in the order shown below). You should receive an SMS or email notification when it happens. Dial *159# to check your balance.

I can’t move an existing Mobile to a data pool

To move an existing mobile service to a data pool, please ensure that the assigned customer for both the mobile service and data pool is the same.

At this moment, you are unable to transfer a service from one customer to the other on the portal. If you want to transfer the mobile service from one customer to another, please raise a request to our support team.

Can i check my bolt-ons balance whole roaming overseas?

Yes. Dialling *159# should work to receive your balance enquiry. In some countries *159# may not work, if that is the case you can use #100# as an alternative.

Will I receive 50%, 85% and 100% consumption notifications for bolt-ons?

Yes. Usage notifications will be sent at 50%, 85% and 100% of consumption for every Domestic and International Roaming bolt-on, except for the 1GB Auto Bolt-on.

1GB Auto Bolt-on notifications are only sent when transitioning between blocks (100% notification).

USSD balance enquiry response (*159#, or #100# when overseas) can be used to display the current balance of the user’s bolt-ons.

How do International and Domestic bolt-ons behave when I am Roaming Internationally?

Once you arrive in another country you will receive a welcoming SMS with details about tariffs in that country. From there, if you have any International Roaming bolt-ons active, they will be consumed as per your data usage. Once your Roaming bolt-ons are exhausted, excess usage applies, unless you have Zero Bill Shock active on your account.

Roaming Bolt-ons are valid for 30 days from activation date.