Remote (US) · Founding hire · Works directly with the CEO
AIcelerate is building the future of autonomous revenue execution. Our platform helps enterprise organizations automate revenue workflows and create measurable business outcomes through AI-powered systems.
We've reached the point where customer success can no longer be founder-led. We're hiring our first Customer Success leader to build the post-sale organization from the ground up — owning onboarding, adoption, retention, expansion, and the systems that make those scalable. This is not a traditional CS role. You'll work directly with the founder and become one of the most important leaders in the company.
Why this role exists
Today the founder owns onboarding, success, expansion, renewals, strategic account management, product feedback loops, and executive relationships. That model no longer scales. We need a leader who can build repeatable processes and turn customer success into a measurable growth engine.
What you'll own
- Onboarding — Design onboarding programs, accelerate time-to-value, build implementation and adoption playbooks.
- Adoption & outcomes — Drive engagement, run success plans and executive business reviews, cultivate champions and executive sponsors.
- Retention & expansion — Own renewal strategy, identify expansion within accounts, drive net revenue retention, lead commercial conversations across the lifecycle.
- Customer intelligence — Build health scoring, reporting, and forecasting; surface churn risk and expansion early.
- Voice of the customer — Create feedback loops to product and leadership; influence the roadmap.
- Function building — Build playbooks and systems, define lifecycle management, help recruit the future CS team.
What success looks like — year one
- Structured, repeatable onboarding across the customer base
- Adoption and customer health tracked proactively, not reactively
- Renewals predictable and forecastable
- Expansion systematically identified and pursued
- Champions and executive sponsors cultivated in strategic accounts
- Product feedback consistently routed to leadership and product
- Founder no longer the primary owner of day-to-day customer success