Scalendo implements geographic permissions to protect customers from fraudulent activity. The article explains why certain countries require additional setup for calling functionality.
The Challenge: Fraudulent Calls Driving Up Costs
Unauthorized account access can lead to fraudulent calls to high-risk nations, causing "unexpected spikes in your bills," service disruptions, and resource waste. Geographic permissions restrict calling to necessary countries only.
Countries Enabled for Voice (Scalendo)
SMS does not support automatic country enablement, and all other permissions require sub-account management.
How to Request Changes
Users contact support with their Location ID and desired countries to enable/disable. The Scalendo Phone team processes requests.
For Non-Scalendo Twilio Users
Users access https://console.twilio.com/, search "geo," and select Voice or SMS Geographic Permissions to configure countries manually.
The article includes comprehensive calling rates across six regions: North America, South America, Europe, Africa, Asia, and Oceania, with per-minute pricing ranges for each country.
Six regional maps detail SMS geographic permissions across major continents.