Contact

Email: [email protected]

Support language: English and German

We review support requests in English and German and respond as soon as reasonably possible.

Before contacting support

Include:

• app version;
• iOS version and device model;
• the screen or module affected;
• a concise description of what happened;
• whether retrying or relaunching changed the result.

Never send passwords, full payment-card details, complete practice answers, or private audio recordings.

Common actions

• Missing subscription: open Settings → Restore Purchases.
• Cancel subscription: use Apple ID subscription settings.
• Delete local data: open Settings → Delete all learning data.
• Microphone denied: open iOS Settings and review Microphone and Speech Recognition permissions.
• Feedback pending: keep the saved attempt and retry when the evaluation service is available.

For billing, refunds, purchase history, or App Store account issues, contact Apple Support.