Business Operations Professional helping founders and remote teams streamline operations, improve compliance, optimize hiring, and build scalable systems using AI and automation.

Welcome!

Behind every successful business is a well-organized operation.

My goal is simple:

I help CEOs stay focused on growth by managing operations, executive support, CRM systems, appointment setting, customer communication, compliance, and business processes.

Bring structure, efficiency, and accountability so businesses scale smoothly.

 ** [Let’s Work Together!](<https://app.notion.com/p/Let-s-Work-Together-39086ca2e00780219f0bd360202decad>)**

 ** [Review my Resume](<https://drive.google.com/file/d/1VPvyHZw59e6FVQi0w1d2pcK-dKlkMCbF/view?usp=sharing>)**     

Projects

Operations Portfolio

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Sample

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Experience

Experience

Compliance Associate

Top Notch Financial Services, Inc. | Jan 2026 – June 2026

• Managed and validated high-volume financial data for US individual (Form 1040) and small business tax filings with high accuracy.
• Ensured compliance with IRS regulations in a fast-paced, deadline-driven tax environment.
• Streamlined document processing and data entry workflows to improve turnaround efficiency.
• Performed detailed quality control checks to maintain data integrity and reduce errors.

DM Setter & Market Research Consultant

Spartan Trading | Sep 2025 – Apr 2026

• Executed high-volume outbound messaging campaigns to qualify leads and book appointments.
• Maintained structured tracking systems for lead follow-ups, engagement, and conversion metrics.
• Conducted market research to identify customer behavior, objections, and funnel optimization insights.
• Delivered data-driven recommendations that improved messaging strategy and conversion performance.

Executive Assistant / Operations Support

Abrahams Consultancy | Mar 2025 – Aug 2025

• Managed executive calendars, inboxes, travel arrangements, and daily operational priorities.
• Supported recruitment operations, including sourcing, screening, and interview coordination.
• Coordinated communication across internal teams and international stakeholders.
• Implemented task tracking systems that improved workflow efficiency and accountability.

Onboarding & Training Specialist

AZOVA Telehealth Network | Jun 2024 – Jan 2025

• Delivered onboarding and virtual training programs for global healthcare providers in alignment with HIPAA compliance and data privacy standards.
• Conducted compliance-based training sessions and provider readiness assessments.
• Facilitated simulation-based exercises to ensure adherence to operational and service quality standards.
• Supported continuous improvement of onboarding materials and training workflows.

Provider Recruitment Specialist

AZOVA Telehealth Network | Jun 2022 – May 2024

• Managed full-cycle recruitment, including sourcing, screening, interviewing, and onboarding of healthcare providers.
• Maintained ATS databases and candidate pipelines, ensuring HIPAA-compliant handling of sensitive data.
• Collaborated with hiring teams to support workforce planning and recruitment strategies.
• Improved candidate tracking systems and recruitment workflow efficiency.

Customer Service Representative

Alorica Makati | Oct 2019 – Apr 2021

• Handled 100+ customer inquiries weekly related to billing and account concerns.
• Consistently met KPIs for response time, accuracy, and customer satisfaction.
• Resolved issues efficiently while maintaining high service quality standards.

Areas of Expertise

Areas of Expertise

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Operations

• Business Operations
• Process Improvement
• Workflow Documentation (SOPs)
• Project Coordination

Executive Support

• Executive Calendar Management
• Multi-Time Zone Scheduling
• Meeting Coordination

Recruitment

• Candidate Screening
• Interview Coordination
• Recruitment Operations </aside>

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Healthcare Operations

• Provider Onboarding
• Documentation & Compliance

Reporting & Tools

• KPI Tracking
• CRM Management
• Microsoft Office & Google Workspace
• Notion & AI Productivity Tools

Customer Support

• Customer Communication
• Email & Chat Support
• Issue Resolution
• Customer Relationship Management (CRM) </aside>

Tools

Key Achievements

Contact

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