HomeTabs helps flatmates, families and tenants keep one shared record of a home’s bills, rent and condition. This page is where to get help with it.
Email us from the address your account is signed in with, and tell us what happened and roughly when. We read every message and reply as soon as we can.
If you are writing about something going wrong, these three things save a round trip:
1.0.0(3))You can delete your account yourself, from inside the app, without contacting us:
My Page → tap your name → Delete my account
You will be asked to confirm twice, and the deletion takes effect immediately. There is no waiting period and no way to undo it.
One condition has to be met first. You can only delete your account while nobody else shares a household with you. If someone is still a member of one of your homes, the app will refuse and tell you how many people it found — deleting would erase bills, inspections and posts that belong to them as well. To go ahead, remove the other members or leave those homes first.
What is removed, and what stays, is set out in full in Sections 5.1 and 5.2 of the Privacy Policy. In short: your profile and any home you are the last member of are deleted outright; records you contributed to a home other people still use stay with that home and stop being attributed to you. Board posts keep the name you wrote them under, so conversations stay readable.
If you no longer have the app installed, or cannot sign in, email us at the address above from the account’s email address and we will delete it for you.