Overview
The email composer includes CC and BCC functionality, enabling users to "send emails to additional recipients" while managing communication preferences and confidentiality.
Note: This feature is available only in the New Message Composer via Labs.
What is CC and BCC?
CC (Carbon Copy): Allows additional recipients beyond the primary "To" field. All recipient email addresses remain visible to everyone receiving the message.
BCC (Blind Carbon Copy): Sends to additional recipients privately. BCC recipient addresses stay hidden from all other recipients, ensuring privacy.
Usage Cases
- Project Updates: Team members in "To" field; management in CC field for transparency
- Customer Communication: Primary customer in "To"; manager/relevant teams in CC for awareness
- Confidential Matters: Employee in "To"; HR in BCC without employee's knowledge
- Mass Communications: Multiple recipients in BCC to protect privacy and prevent address sharing
- Vendor Communication: Primary vendor in "To"; other vendors in CC to show transparency
How to Use the Feature
- Open Composer: Click "New Email" or "Reply"
- Locate Fields: Find CC and BCC fields alongside the "To" field
- Add Recipients: Click CC/BCC to expand; enter addresses or select from dropdown
- Collapse: Click field again to close after adding recipients
- Two-Way Sync: Changes sync between the platform and Gmail/Outlook
- Reply All: Only "reply all" option available for emails with CC/BCC recipients
FAQs