This article guides users through customizing Voice AI agent voices in Scalendo. The main sections include:

Overview:

The platform offers 340+ high-quality voices across 26+ languages, plus the ability to import custom voices from ElevenLabs for brand-specific sound needs.

Key Steps:

1. Navigate to AI Agents and select the Voice AI tab
2. Access the Agent List and open the agent you wish to modify
3. Click the voice name to launch the Voice Selection module
4. Choose from the Library catalog using filters for language, accent, and gender
5. Optionally import custom ElevenLabs voices (limited to 10 per agency)
6. Save changes and test with the Test Your Agent widget

Important Limitations:

• Agencies can add up to 10 custom voices
• Only agency-level users can import voices
• Custom voices are shared across all sub-account locations

Key Benefits:

Voice customization enables brand alignment, rapid previewing, seamless updates without downtime, and multilingual localization without requiring script or logic changes.

The article concludes with FAQs addressing common questions about voice switching frequency, non-English availability, and compatibility with both inbound and outbound agents.