Introduction

Conversation AI is an advanced feature leveraging AI technologies to enhance customer interactions and automate appointment booking. It's available through Scalendo's CRM platform.

Key Pricing Information

• Available only to agencies on $497 and $4970 plans for rebilling
• Cost: $0.020 per message generation

Two Primary Modes

Suggestive Mode: Provides real-time AI-generated text suggestions users can send, customize, or dismiss.

Auto-Pilot Mode: Fully automates responses to inbound messages, with a 2-minute wait before API calls to account for multiple messages. Currently in private beta.

Usage Cases

The article provides examples across healthcare, fitness, restaurants, and real estate, demonstrating how each sector can leverage both modes for streamlined appointment booking and customer engagement.

Setup Instructions

Users must:

1. Enable the feature in Agency Settings
2. Accept terms and acknowledge costs
3. Access Conversation AI Settings tab
4. Configure preferences (Off/Suggestive/Auto-Reply)
5. Select supported channels (SMS, Facebook, Instagram, Google My Business)

Configuration Sections

• Appointment Booking: Select calendar and scheduling link
• Conversation Flow: Customize pre-booking dialogue with word limits