How to Use Conversation AI to Book Appointments

This Scalendo support article explains how to leverage Conversation AI for automating appointment bookings. The feature operates in two modes:

Suggestive Mode provides real-time AI suggestions within chat windows, allowing staff to accept, modify, or dismiss recommendations before sending them to customers.

Auto-Pilot Mode (currently in private beta) fully automates responses, guiding customers through the appointment booking process without manual intervention.

Key Setup Steps

• Enable the feature in company settings
• Configure pricing (base cost: $0.020 per message)
• Select supported channels: SMS, Facebook, Instagram, Google My Business
• Choose a calendar for appointment links
• Customize conversation flow and FAQ responses

Supported Features

The article notes that Conversation AI can be integrated into various live channels, including SMS, Google My Business (GMB), Facebook (FB), and Instagram (IG). The system uses up to 800 words of conversation history to provide context-sensitive responses.

Only agencies on $497+ plans can rebill customers for this service.