Scalendo's All-in-One Chat widget consolidates multiple communication channels into a single interface.

Overview

The All-in-One Chat widget allows you to offer multiple communication channels—Live Chat, Scalendo Phone/Email, WhatsApp, Facebook, Instagram, and Voice AI—in one unified interface.

Key Benefits

• Manage diverse channels from one widget
• Customize welcome messages to guide visitors
• Maintain consistent branding across channels
• Simplified setup process

Supported Channels

The widget can display Live Chat, Scalendo Phone/Email, Voice AI, Facebook, Instagram, and WhatsApp. However, each channel requires specific prerequisites—for example, WhatsApp appears only when a WhatsApp number is connected.

Setup Process

Navigate to Sites → Chat Widget, create a new widget, select the All-in-One Chat type, then customize channels via the Style tab's Chat Type multi-select dropdown.

Usage

Visitors can switch between enabled channels using controls in the chat header. Sessions remain active until manually closed or timeout based on inactivity settings.

Customization

The widget applies one unified color scheme across all channels and allows personalized initial messages for visitors.