You can only assign a NEW number or a PORTING request to a Service that is configured correctly.
Depending on the Service type, you need to ensure that the configuration and setup is completed before you can assign or port a number to that Service.
Please ensure that you have assigned a password and the Enable SIP Account toggle is turned on (Services > Voice > Config > Connections > Sip End Point)
There needs to be at least 1 IP in the SIP Incoming Trunk table (Services > Voice > Config > Connections > Sip Incoming Trunk)
Under the Teams Connection, the Status must appear as Active (Services > Voice > Config > Connections)
Please ensure that under the Hosted Voice settings, the SIP Domain has been added. If the SIP Domain field is empty, the account is not yet fully activated. (Services > Voice > Config > Hosted Voice)
