This guide covers Identity Proofing (IDP), the identity verification step required before a provider can begin ePrescribing through DoseSpot. IDP happens once, after your DoseSpot ePrescribe access has been set up in Healthie. You cannot continue your ePrescribing setup until it's complete.

What you'll need

Have these ready before you start:

• Social Security Number
• Credit card number (no debit cards)
• Driver's license number (optional, but strongly encouraged, it increases your pass rate)
• A driver's license, ID card, or passport booklet with a photo, for the facial recognition step

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Documents must be US-based. Identity Proofing cannot be completed with documents issued outside the US.

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How Identity Proofing works

DoseSpot partners with Experian, a third-party consumer-credit reporting company, to confirm your identity. Experian compares the information you provide against your existing credit profile. No information you submit during IDP is saved by DoseSpot. It's used solely to verify your identity and isn't used for any other purpose.

Where to start: initiating IDP from Healthie

The email that kicks it off

Klinic initiates IDP for you, you don't start it yourself. Once your turn comes up, you'll receive an email from Healthie Support ([email protected]) with the subject line "E-Rx Enabled: Next Steps."

This email confirms your E-Rx enablement process has started and links out to instructions for completing IDP. It doesn't mention DoseSpot, Klinic, or Rcopia by name, so it can look unrelated to your prescribing setup at first glance. It isn't spam and there's nothing to set up from the email itself. It's simply the signal that it's time to log into Healthie and complete the steps below.

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The email you will receive will look just like the email below:

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Check spam if you don't see it. Sender: [email protected]. Subject: "E-Rx Enabled: Next Steps."

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