Project Overview

Project Type: Moderated Usability Testing & In-depth Research

Role: UX Researcher (Lead)

Team: Product Designer, UX Research Intern, UX writer, Data Analytic, Product Owner

Organization: Birbank Mobile App

Field Credit and Cash Loan Management

Background

Clear loan repayment details are essential for empowering users in managing their finances. Our mobile banking app aimed to simplify how users understand their cash loan debt, payment schedules, and repayment options.

Research Goals

• Evaluate comprehension of payment status:
  • No invoice generated
  • Invoice generated
  • Late payment scenario
• Assess recognition of negative balances as debt
• Examine understanding of:
  • Main debt, interest-accrued debt, total debt
  • Dynamic schedule changes after advance/late payments
• Test ability to access detailed breakdowns via dropdown menus
• Observe user interaction with payment options (full/partial)
• Evaluate understanding of receipts and payment breakdowns

Research Approach

Methods:

• Moderated usability testing
• In-depth semi-structured interviews (30-40 minutes per user)
• Task-based evaluation with interactive prototype