Inbound Call Flow for Voice AI calls in Scalendo

Key Setup Scenarios

1. Without Call Forwarding: The Voice AI agent will automatically answer all incoming calls unless you assign your default account phone number to the agent. This setup works best when you're unavailable and want the AI to handle all inquiries independently.
2. With Call Forwarding: If you're forwarding calls to your office or cell phone, you should either assign your default account number to the AI agent or enable call forwarding on the agent's number. This ensures the AI picks up missed calls when you don't answer.

Critical Recommendation

The guide strongly advises reducing the "Inbound Call Timeout" period when using call forwarding. The reason: if callers reach your personal voicemail, Scalendo marks the call as completed, and the Voice AI agent won't respond to it afterward.

Configuration Access

Users navigate through Settings > Phone Numbers > Manage Numbers, then click the three-dot menu and select "Edit Configuration" to access call forwarding options.