By default, the Atomic platform handles all outgoing and incoming calls using the E.164 (eg. 61283176200) numbering format. However, you can change this setting:-

1. on an Account level for Outgoing Calls
2. on a DID/number level for Incoming Calls

<aside> 💡 You can also set the default outgoing format in your settings. Profile > Settings > Default Dial Format

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Outgoing Calls

The platform allows users to select what the dial format would be for outgoing calls. You can control this settings over at the Account List > Configuration > Dial Format. There is 2 selections:-

• E.164 - this would mean that the outbound calls for the Account is expected to be in an E.164 format (eg. 61283176200).
• Domestic - this would mean that the outbound calls for the Account is expected to be in a National format (eg. 0283176200).

You can further control how calls are handled by applying a custom script to CLD Translation. More information on this can be found here:-

• CLI/CLD Translation
• Local Calling

Incoming Calls

When we pass an incoming call to your switch/PBX/device, both the DID number and the callers CLI is passed to your switch/PBX/device in E.164 format. You can, however, change this on a per DID level.

You can change this format:

1. when you order a new number
2. when you port a number across
3. in the Number Inventory page by clicking on the Edit button