Need help with Jibbber? The fastest way to reach us is through Instagram.
Please include a short description of the problem, your iPhone and iOS version, and the Jibbber app version if available. Screenshots are helpful, but never send passwords, sign-in tokens, or payment details.
Open iPhone Settings → Privacy & Security → Microphone and enable access for Jibbber. You can also check Settings → Jibbber → Microphone. Then reopen Jibbber and try again.
Check your internet connection, close and reopen Jibbber, and try the conversation again. If the problem continues, contact us with the scenario name, approximate time of the issue, and any error message shown.
Confirm that your internet connection is working and try the same Apple or Google sign-in method originally used for your account. If the issue continues, contact us. Do not send passwords or authentication codes.
Open Jibbber, go to Profile, and tap Restore Purchases. Make sure your device uses the Apple Account that made the purchase.
You can view or cancel billing through Apple Subscriptions. App Store payments and refund decisions are handled by Apple. Refund requests can be submitted at reportaproblem.apple.com.
In Jibbber, open Profile, choose Delete account, review the warning, and confirm permanent deletion. This deletes your Jibbber account, conversations, transcripts, learning progress, and profile data, subject to limited legal and security exceptions described in the Privacy Policy.
Deleting your Jibbber account does not cancel Apple billing. Manage your subscription through Apple separately if you want billing to stop.
Practice reminders are local iPhone notifications that you choose to schedule. You can change or disable them in Jibbber and manage notification permission in iPhone Settings.