Kaigo works with your facility's leadership on back-office and reimbursement work — catching agency billing errors, verifying coverage, and making sure documentation supports what gets billed. To do that work, the Kaigo team members assigned to your account each need their own PointClickCare login.

Your Kaigo team:

This page walks you through creating the account(s) — about 5 minutes each, and it needs someone who can create Security Users in PCC. If that's not you, forward this page; it has everything they need.

The setup works the same as adding anyone joining your back office: each person gets a named account under their own login, covered by our BAA. Everything they do shows up in your audit log under their name, and removing access is one click on your end. Questions at any point — reach us at the email in the table above and we'll walk through it with you.

1. Create the user

Go to Admin → Manage Users (under "Actions" in the dropdown).

On the Security Users page, click New.

For each person in the table above, fill in:

• Long Username: their name from the table
• Login Name: their login name from the table (your facility prefix appears automatically)
• Email: their email from the table
• Department and Position: whatever's closest — Administration / Business Office is fine
• Password: set a temporary one. Anything works — it gets changed on first login.

Everything else can stay blank or at its default.

2. Set the roles