The article explains how Scalendo's Knowledge Base now supports document uploads and rich-text editing to populate AI agent training data.

Key Features:

• Accepts DOC, DOCX, and PDF files for ingestion
• Includes a built-in rich-text editor for direct content creation
• Automatic parsing structures content into searchable chunks to improve retrieval accuracy
• Text is extracted while embedded images are skipped

Main Benefits:

• Consolidates existing SOPs, product docs, and support playbooks
• Eliminates manual copy-paste work
• Supports heading hierarchy for better organization
• Content becomes available immediately or within about a minute

Setup Steps:

Users navigate to AI Agents > Knowledge Base, create or edit a base, select 'Add Source' → 'File Upload,' then drag-and-drop files. The system processes uploads and marks them as 'Processed' when ready.

Important Notes:

• Documents and rich-text sources complement (not replace) URL and FAQ sources
• Multiple sources can coexist without overwriting existing entries
• Google Docs must be exported as DOCX or PDF before uploading