AI Automation Engineer | n8n • Make • LLM Agents • CRM & Support Automation

I build n8n and Make workflows with embedded LLM agents that qualify leads, analyze calls and escalate support tickets automatically. 8 years in sales + 2 years in performance marketing: I automate processes I know from the inside.

Results at a glance

• 9 case studies: lead qualification, call analytics, sales coaching, customer support, order processing and AI agents
• 10–15 seconds to process a lead: from website form to CRM and the right marketing segment
• Under 1 minute on average to process a call recording: transcription, sentiment, category
• 3-level SLA escalation for customer support, with Telegram alerts
• 6 ticket categories and P1–P4 priorities classified by AI

About

I'm an AI Automation Engineer. I build workflows in n8n and Make and embed LLMs into them: prompts with strict JSON output, validation and fallback logic, so automations keep working when a model fails.

Before automation, I spent 8 years in sales (cold and warm sales, retention, VIP clients, team lead) and 2 years in performance marketing. That is why I focus on the processes I know best: lead qualification, CRM work, call analytics and customer support.

I break a business process into steps and turn it into a workflow: data intake → processing → AI analysis → decision → record → notification / next action.

What I can automate for you

• Lead qualification & CRM automation: webhooks, data normalization, LLM scoring, Zoho CRM, Klaviyo segmentation
• Call & dialogue analytics: transcription, sentiment, categories, AI agent for questions about call stats
• Customer support & SLA automation: email classification, priorities, deadlines, multi-level escalation
• Sales reporting: weekly AI-generated reports with recommendations, delivered to Telegram
• AI agents & API integrations: REST APIs, webhooks, messengers, databases