Product & UX Research Lead · 2026
1. The chain breaks structurally, not behaviorally
Students aren't careless. The system has no fallback. One missed link = everyone downstream misses it.
2. First-years are the most exposed
No informal networks. No WhatsApp groups. No one to ask. 5 of 7 highest-miss cases.
3. Professors go blind after handoff
Zero visibility after announcing. Can't prove delivery. Can't resolve disputes.
4. Class leaders are a single point of failure
Informal, unrecognized, manual. When they're unavailable, communication stops entirely.