• [x] MVP scope defined
• [x] Core user journey mapped
• [x] Must-have features prioritised
• [x] Stakeholder register created
• [x] RACI matrix created
• [x] Risk register created
• [x] Communication plan created
• [x] Caregiver onboarding process outlined
• [x] Admin review process outlined
• [x] Bargaining flow defined
• [x] Support/contact process defined
• [x] Launch checklist prepared
• [x] Future roadmap created
• [x] Lessons learned documented