LeapXpert is a financial institution that can oversee the entire client relationship, execute transactions, chat in real-time, and manage client portfolio performance in one central location. One of the selling points is LeapXpert is a chat app with a high-security level with integrates WeChat, WhatsApp, Line, and other social chat apps. We make the invisible visible. With the LeapXpert communication B2C platform, you monitor, record, and own all communication activities between your employees, clients, and organizations.
As a design lead, I led an end-to-end experience for this project by discovering problem-to-solution validation with another designer.
In this case study, our primary focus was on conducting usability testing for the beta version of the product. Our objective was to evaluate and iterate on key features to enhance usability and user satisfaction. Specifically, we aimed to:
Through rigorous usability testing, we aimed to gather valuable feedback and insights to refine the product's usability and enhance the overall user experience.
I set up the pathway to process this usability testing and have presented my plan to team members to get feedback from them. Then I refined the plan to suit our budget and schedule.
