Sub-Account/Location Level

New Appointment Request

System generates notifications from Unassigned Calendar and Group Calendar when new appointments are requested.

Disable for Group Calendars:

Navigate to Locations Settings > Calendar Settings > Open Calendar > Confirmation tab > Save

Disable for Unassigned Calendar:

Navigate to Locations Settings > Calendar Settings > Open Calendar > Confirmation tab > Remove email(s) > Save

Note: If auto-confirmation and appointment alert emails are enabled, appointment owners will receive request emails. A fix is scheduled for the next calendar update.

Appointment Review Request Email & SMS [Can be disabled]

Sent when review requests are initiated. The currently signed-in user appears as the sender. To send reviews from an assigned user's account, use the Workflows action "Send Review Request."

Social Planner Reconnect Expired Token Notification [Can be disabled]

Alerts users when social media token connections expire and require reconnection. The signed-in user appears as the sender.

New Review Email [Can be disabled]

Notifies contacts when new reviews are received.

Invoice Payment Emails

Agency receives notifications for:

• "Payment attempt failed for the end customer"
• Error in auto payment of recurring templates
• Skipping auto payment when amounts are manually updated

End customers receive notifications for: