Overview

"Live Chat inside Conversations enables real-time communication between businesses and website visitors directly within Scalendo."

What is Live Chat?

Live Chat allows businesses to engage with website visitors instantaneously, providing immediate support and fostering customer relationships. Unlike email or SMS communication, Live Chat delivers faster responses and reduced wait times. Messages route directly to the Conversations section alongside SMS and email channels, centralizing all interactions. Teams can assign chats to specific members, use automation, and configure fallback messages for unattended inquiries.

Key Benefits

• Instant Communication: Real-time responses without email or SMS delays
• Seamless Workflow: All chats appear in Conversations alongside other channels
• Improved Customer Experience: Faster responses increase engagement and satisfaction
• Centralized Messaging: Manage all interactions in one platform

Prerequisites

Access Chat Widget Menu

Navigate to Sites > Chat Widget and click + New to create a widget.

Set Chat Type

Configure the chat type as Live Chat to enable real-time messaging in Conversations.

Customize Widget Appearance

Configure these essential settings:

• Intro Message: Short greeting before chat begins
• Agent Avatar & Branding: Personalize to match your brand
• Inactivity Fallback Message: Automated response collecting visitor details
• Chat Timeout Message: Notification when visitor stops responding