Scalendo's Live Chat feature enables real-time communication between businesses and website visitors through the Conversations section.

What is Live Chat?

Live Chat is a powerful tool that allows you to engage with website visitors in real-time, providing instant support and fostering stronger customer relationships.

Main Benefits

• Instant real-time responses without email or Scalendo Phone delays
• Unified messaging across all communication channels
• Improved customer satisfaction through faster response times
• Centralized interaction management

Setup Requirements

Access Sites > Chat Widget, create a new widget, set the chat type to "Live Chat," customize appearance settings, and install the widget code on your website.

Core Functionality

• Messages appear in real-time within Conversations
• Chats can be filtered to show only Live Chat messages
• Team members can be assigned automatically via workflows
• Inactive chats close automatically based on configured timeouts

FAQ Coverage

The article addresses how to ensure message delivery, handling unresponded chats through fallback messages, assignment options, and filtering capabilities.