When a member can’t log in to their app, they can request a password change from the login screen, or we can reset it at the desk.

Ensure:

1. They know their username (if they are entering their email, it won’t allow them to login)
2. We have the correct email on file (if they know their username but have the wrong email on file, the password reset link won’t make it to them)

How to Reset Password:

1. From the search field on ClubAutomation, enter the member’s name and click on it to enter their profile.
2. Click the Settings button under their name.
3. Navigate to the Change Password settings and click: “Send Password Reset Link”