💡 Building efficient IT systems, AI-powered workflows, and scalable knowledge bases

About Me

I design and optimize IT support workflows using a blend of enterprise IT experience and modern automation tools.

With 8+ years in IT Service Desk and Microsoft environments, I help teams improve efficiency through structured documentation, AI-assisted support, and workflow automation.

Skills & Expertise

🛠 Core IT Skills

• Technical Support (8+ years)
• Microsoft 365 Administration (8+ years)
• Active Directory Management (8+ years)
• Incident & Problem Management (8+ years)

🛠 🤖 Modern Skills (Hands-on / Growing)

• AI Automation (ChatGPT workflows)
• Zapier Automation Design
• Notion System Building
• Workflow Design for Virtual Assistants

🌐 Tools & Technologies

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🌐 Tools & Technologies

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💡 Strengths

• Excellent SLA compliance in high-volume environments
• Effective collaboration tool support (Teams/SharePoint)
• Strong account security handling (lockouts, resets, permissions)
• Effective escalation handling and follow-through

💡 Strengths

• Strong adaptability to new AI tools
• Ability to automate repetitive administrative tasks
• Visual and user-friendly layout design thinking
• Ability to design end-to-end workflows

Featured Work

Project 1

AI-Powered IT Ticket Classification & Automated Assignment

Business Problem

Employees submit IT requests through email, chat, or phone, making it difficult to organize, prioritize, and assign tickets consistently.

Solution

Designed a no-code automation using Zapier that captures IT requests through Zapier Forms, classifies tickets using AI, stores records in Zapier Tables, and automatically notifies the IT team via email.

Business Value

Automated ticket intake, classification, and notifications to reduce repetitive administrative work and improve request visibility.