Too Long; Didn’t Read

• Sebelum semua kegaduhan ini, saya sudah secara pribadi membuat laporan secara profesional melalui jalur bantuan yang disediakan. Terhitung hampir 3 minggu tidak ada respon.
• Setelah Thread komunitas mendapatkan traksi, mereka membaca dan membalas email tiket. Kurang dari 24 jam saya dapat kembali mengakses akun dengan nomor sah saya sebelumnya, walau nomor terdaftar masih terikat dengan nomor peretas pada awal login.
• Data yang saya curigai sebagai peretas dan penadah barang bukti sudah saya temukan di profil, daftar transaksi beserta device yang mereka gunakan. Saya telah membuat laporan ke tim internal terhadap data ini untuk dilakukan investigasi.
• Pelajaran yang sangat mahal, saya berencana tutup akun dan tidak kembali lagi.
• Tuduhan permainan internal memang sulit dibuktikan tanpa akses ke sistem, tetapi pola bisa dibaca dan polanya berulang—pola red flag sebaiknya dihindari semua orang.
• Dari awal saya menekankan bahwa saya ingin berprasangka baik bahwa ini semoga hanya BUG EXTREME yang bisa diperbaiki, bukan permainan orang dalam yang mau sampai kapanpun akan menjadi karakter pencuri. Saya kira saya tidak akan pernah tahu jawabannya.

Great News

Hello everyone, happy to inform you that today, May 13th in the afternoon—during my joint holiday—my account is finally back in my hands. Thanks to everyone. It took just three weeks of uncertainty, one megathread, and a million mentions to finally poke the giant awake from their beauty sleep.

This follows the incident I recently experienced involving an internal hacking accusation I made—something they’ll never clarify anyway, despite my email requesting an explanation of what actually happened. These past few weeks have been nothing but awful and filled with dread, fearing that my data might be misused by someone with no legitimate access. With everything that has happened, trust has been lost, and I’m not going back to their shithole system.

I’m thankful to everyone for the advice, support, and for sharing your experiences under my thread the other day. I can’t thank you all enough. I read all of your mentions and I will try to reply as helpful as I can.

Have Tried the Peaceful Way

Before all the drama started, to be fair, I had already given them the benefit of the doubt. I asked them to clarify what happened in my first email on April 22, 2025. Three days passed—still no response. That’s when I privately told them they needed to respond quickly or I’d take this public—something I was really trying to avoid in the first place. But they didn’t budge, and I ran out of options.

On my busiest days, I kept writing and drafting everything as clearly and carefully as possible, making sure not to trigger any ITE laws—you know how those things usually turn out. By the May, my thread was ready.

No Viral No Justice Classic

In less than 3 hours after my thread went up on “Komunitas Marah-Marah,” my email ticket was finally responded to. They left me unanswered for more than 2 weeks, and suddenly—there’s a reply, and somewhat fast, too. In the middle of the night (00:43 WIB). Coincidence? I don’t think so. I’m honestly getting tired of this “no viral, no justice” nonsense I’ve had to endure.

They informed me that my case was ready for escalation. And in less than 24 hours after that, they confirmed the issue “was real” (no kidding team), and agreed to compensate me for my losses. (They haven’t).

Though of course—they only would compensate the money. Not the time I lost, not the stress, not anything else. Just money. That’s all it meant to them.

Recovered alongside with Hacker Identity Trail

Today, on May 13th, I tried logging into my account again—and it finally worked!