This article explains when a NBN CO Proffessional Install charge is applicable. The charge is related to the optional installation of the NBN Co NCD device required for FTTC services where the now exited Telstra Professional Install charge related to optional install of the Telstra HNG device.
<aside> ⚠️ This charge is separate to subsequent install charges. Where subsequent install charges are applicable the NBN Co Professional Install fee will be billed additionally if selected on the order.
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NCD stands for Network Connection Device. It is a new type of device that nbnCo have introduced for FTTC connections. It needs to be plugged into you wall socket, and your modem/router needs to be plugged into the NCD in order for your internet connection to work. See diagram below:
| Technology Type | Service Class | Description | NBN Appointment Required |
|---|---|---|---|
| Fibre to the Curb | 30 | Planned to be serviced by FTTC | Yes |
| Fibre to the Curb | 31 | Serviceable by FTTC. Does not have copper lead-in. | Yes |
| Fibre to the Curb | 32 | Serviceable by FTTC. Has a lead-in cable provisioned. Not yet connected to DPU | Yes |
| Fibre to the Curb | 33 | Serviceable by FTTC. Has lead-in cable provisioned. Connected to DPU. NCD is not installed. | Only if NBN Professional Install is selected for the NCD install |
| Fibre to the Curb | 34 | Serviceable by FTTC. Premises is fully connected to the NBN network | Only if NBN Professional Install is selected for the NCD install |
NCD Installation options will display in Octane based on the Service Class of the Address that you ran an SQ on. Below is a summary of what options will appear for each Service Class:
| Service Class | Installation Options in Octane |
|---|---|
| 31 | NBN Professional Installation |
| 32 | NBN Professional Installation |
| 33 | NBN Professional Installation |
| Self Installation | |
| 34 | NBN Professional Installation |
| Self Installation | |
| Existing |
The NCD (Network Connection Device) will be installed by an NBN Tech and will require an appointment. For SC31/32 orders, the NBN tech will complete this work for free as part of the overall installation. However, for SC33/34 orders NBNCo will charge for a technician going out, as they provide the option of a self install.
A Network Connection Device will be sent to the customer’s specified Delivery Address and they will need to install the NCD at home themselves.
This option is only available for SC34 orders. It is used to indicate that the customer already has a working NCD and does not need a new one. This is the default option for SC34 orders and should be picked unless the Customer advises that they don’t have a working NCD at their premises and need a replacement.