💡 Combining finance, technology, data and customer relationships to solve business problems and create measurable value.
Finance and customer-focused professional with 12+ years of experience across financial operations, customer service, quality assurance, business analysis, process improvement and team leadership in Colombia and Australia.
My experience combines Finance + Technology + Data + Customer Relationships.
I have experience analysing financial and operational data, managing stakeholder relationships, understanding customer needs, improving processes and supporting technology solutions through User Acceptance Testing (UAT).
I am currently developing my technical capabilities through Information Technology and Data Science studies, with a strong interest in FinTech, Financial Services, SaaS, AI and Data & Analytics.
I am particularly interested in opportunities where I can combine customer relationships, problem solving, financial knowledge and technology to create measurable business value.
💰 USD 274K — Accounts Receivable Recovered
💰 USD 548K+ — Credit Disbursements Coordinated
⭐ 3 Recognitions — Customer Service & Operational Excellence
🌎 3 Regions — Latin America, Europe & Australia
📊 12+ Years — Finance, Operations & Customer-Facing Experience