Number Intelligence is a suite of phone number verification tools designed to optimize calling and texting operations. The feature bundle includes spam detection, caller identification, and SMS validation capabilities.
Spam Detection: detects and flags risky incoming calls from unknown USA numbers. Flagged calls receive a "Spam Likely" tag in logs and conversations.
Name Lookup: Retrieves caller names for unknown U.S. numbers, enabling personalized interactions and complete CRM records.
Number Validation: Verifies phone numbers globally before initial SMS transmission to ensure deliverability and prevent sending to landlines.
The feature helps teams reduce wasted time on spam, increase genuine call engagement, personalize customer interactions through caller identification, and maintain strong SMS delivery metrics by validating numbers beforehand.
Charges apply to the Agency Wallet; subaccounts follow configured rebilling settings.
Users access this setting via Settings > Phone System > Additional Settings > Number Intelligence, where they toggle "Gather Intelligence on Unknown Phone Numbers."
All three features activate or deactivate together as a unified bundle. Spam Detection and Name Lookup apply exclusively to U.S. numbers, while SMS validation functions worldwide.