Role: Trainer | Learning & Development (Pilot Implementation Phase Lead)

Project Requirement

The existing onboarding program followed a traditional 30-working-day structure where training was delivered in long, continuous discussions without sufficient application between topics.

Structure breakdown:

• Week 1: Systems, tools, navigation
• Weeks 2–4: Product knowledge deep dive (lecture-heavy delivery)

However, this approach created several challenges:

• Trainees experienced information overload and fatigue by Week 3
• Limited opportunity to apply knowledge before moving to the next topic
• New hires felt unprepared for live interactions and real scenarios
• QA performance and early ramp-up confidence were inconsistent
• Retention of earlier topics declined as training progressed

Overall, the learning experience was theoretical-heavy but practice-light, leading to weak knowledge consolidation.

Training Goal

To redesign onboarding delivery into a more structured, progressive learning experience that would:

• Improve knowledge retention through spaced learning
• Build confidence through early and repeated application
• Reduce cognitive overload by breaking content into manageable units