Scalendo's Chat Widget customization feature allows you to personalize chat widgets through placement, appearance, and styling options.
Key Steps
The setup involves four main stages:
- Navigation: Access Sites > Chat Widget > Create New
- Widget Selection: Choose between Scalendo Phone/Email, Live Chat, or WhatsApp Chat
- Customization Options: Select the Chat icon and select the theme or customize according to your brand
- Configuration: Adjust avatar images, widget placement, dimensions, and enable message options for first-time and returning visitors
Additional Sections
The article covers two more configuration areas:
- Chat Window: Includes title, intro message, email settings, branding, and HIPAA compliance options
- Messaging: Enables support contact details, acknowledgement messages, greetings, and language selection
Important Notes
Existing chat widget users will see their current widget displayed with a light blue indicator in the theme options. WordPress plugin integration currently supports default widgets only, with expanded selection capabilities coming in future releases.