Premium Customer Support is an enhanced service tier for Scalendo users that builds on Standard and Priority Support offerings. According to the article, it provides "personalized features that foster a stronger partnership with customers."

Key Features

The service includes several distinguishing elements:

• Faster Response Times: Chat and Zoom wait times reduce to 1 minute (from 6 minutes), and ticket responses improve to 3 hours (from 10 hours)
• Technical Account Manager (TAM): A dedicated contact who maintains knowledge of your business challenges and provides tailored guidance
• Dedicated Slack Channel: A private workspace for direct communication, ticket submission, and team collaboration
• Proactive Support: Includes quarterly business reviews and problem identification before issues escalate
• In-App Sidebar: A refreshed dashboard interface offering quick access to support options without leaving your workspace

Comparison to Standard Support

The article notes that Premium Support adds exclusive features like direct TAM access and private Slack integration while maintaining all 24/7 support channels available in Standard plans.

Setup

Users can subscribe through their agency dashboard's Add-Ons section or visit the dedicated Premium Support page.