PELAGIE IBISO JAMES

Customer Support | Sales Support | CRM Operations | Logistics Coordination | Remote-Ready

📧Email [email protected]

📱Phone +2348101508269

💬 Telegram @Roxystars

👤 ABOUT ME

Customer service and operations professional with experience in inventory management, product research, hospitality operations, and healthcare procurement. Trained in CRM systems (Salesforce, Zendesk) and remote work workflows. Skilled in customer communication, CRM management, product research, customer needs analysis, issue resolution, inventory coordination, and structured operational support across fast-paced environments. Seeking a long-term opportunity with a company where I can build my career, contribute to team success, and grow into roles with greater responsibility.

📊DASHBOARD GRID

Customer & Sales Support

• Customer communication
• Customer inquiries & issue resolution
• Complaint handling
• Phone, email & in-person support
• Product recommendations

Operations, & Logistics

• Inventory management
• Product research
• Procurement support
• Vendor coordination
• Documentation & reporting
• Stock monitoring

Tools & Knowledge

• Salesforce CRM
• Zendesk (Certified)
• HubSpot CRM (Familiar)
• Excel / Google Sheets
• Microsoft Office
• Teams / Zoom

⚙️ WORKFLOW SYSTEM

• My Work Approach

1. Assess the request or task
2. Gather the required information
3. Prioritize based on urgency and impact
4. Communicate clearly, then resolve or escalate as appropriate
5. Document outcome