FXpress · AI Co-Pilot for Cross-Border Remittance · POVs & HMWs
| Property | Value |
|---|---|
| 🏷️ Status | Complete |
| 🎯 Method | Point-of-View statements derived from synthesis · How Might We questions per insight |
| 👥 Personas | Jenni — The Conscious Converter · Kang — The Efficiency-Oriented Son |
Point-of-view statements and How-Might-We questions translate research insights into actionable design framings. Each POV captures a user's emotional or functional need in their own words; each HMW reframes that need as an open-ended design challenge.
Drawn from the two anchor personas, Jenni (Conscious Converter, sends to her grandmother in Manila via GCash) and Kang (Efficiency-Oriented Son, sends to his parents in South Korea via Toss or a Korean bank).
Several HMWs map directly to features visible in the live build at fxpress.netlify.app — the descriptive (not predictive) AI guidance, the manual override architecture, and the recipient-side abstraction.
Jenni is a cautious but confident sender who wants to avoid sending money at a bad exchange rate but doesn't have time to check FX rates daily.
HMW: How might we help Jenni feel confident she's sending money at a good moment without requiring daily monitoring?
Jenni cares deeply about keeping the experience seamless for her grandmother, who only uses GCash and wouldn't understand anything involving crypto.
HMW: How might we abstract away the crypto backend so Jenni's grandmother receives funds through her familiar channel (GCash) — with nothing new to learn on her side?
Jenni gets anxious when there's no visibility into the transfer process and wants clear confirmations at every step.