App Name: Panda Math Battle
English Name: Panda Math Battle
Support Scope:
· Gameplay and level-related issues
· Energy or membership benefits not taking effect
· "Restore Purchase" failure
· Crashes, lag, black/white screens, or startup issues
· Language switching, sound effects, and background music issues
· Inquiries regarding the Privacy Policy / User Agreement
Common Self-Troubleshooting Steps:
- Membership purchased but not active: Ensure you are using the same Apple ID; go to the Settings page and try "Restore Purchase"; check if the subscription is active under "Settings > Apple ID > Subscriptions."
- Energy issues: Check if the daily reset (at local midnight) has occurred; members should have unlimited energy.
- White screen or old interface on startup: Delete and reinstall the app, or restart your device and try again.
- Unable to make in-app purchases: Check your network connection, system login status, and whether "Screen Time" purchase restrictions are enabled.
- Membership benefits may include: unlocking all levels, unlimited energy, no energy cost for hints/skipping levels, extra daily rounds for Lightning Challenges, etc. (Please refer to the in-app subscription page for specific details).
- Reference pricing (China region; actual prices subject to App Store display):
· Weekly Membership: ¥8/week
· Monthly Membership: ¥18/month
· Annual Membership: ¥98/year
· Monthly Special Offer: ¥12/month
· Annual Special Offer: ¥58/year
Contact Information:
Email: [email protected]
(Please replace this with your actual customer service email address and ensure it matches the "Technical Support URL/Email" listed in App Store Connect.)
Response Time:
We aim to reply within 1–3 business days of receiving your email. To help us process your request faster, please include the following details in your email: device model, iOS version, time the issue occurred, screenshots or screen recordings, and whether you are a member.