Bio

• Age: 38
• Location: Delhi
• Profession: Bank Manager
• Tech Comfort: Moderate (uses apps like Zomato, Zoom, Paytm)
• Motivation: Find a qualified tutor for his daughter

🎯 Goals

• Wants safe, verified tutors
• Expects platform to take full responsibility (demo, progress, payments)
• Prefers pre-designed courses or bundles over endless search

😓 Frustrations

• Doesn’t trust tutors from random Facebook/WhatsApp groups
• Tired of calling 5 different people to book one demo
• Wants refund options if trial goes wrong

🧠 Behavior Traits

• Looks for credibility → reviews, certifications, refund policies
• Prefers platforms that offer structured support and follow-ups
• Responds better to human-assisted interactions initially

🔧 Product Implications

• Build trust: Show tutor certifications, ratings, recorded demos