Thanks for using Photo Cleaner. If you run into any issues, this page provides quick troubleshooting steps and support contact details.

1. Contact

- Support Email: `[email protected]` (replace with your actual support email)
- Developer: `YuChen` (replace with your legal/developer name)

2. Frequently Asked Questions (FAQ)

Q1: Why can't the app scan my photos?
- Please ensure Photos permission is granted (Settings -> Privacy & Security -> Photos -> Photo Cleaner).
- If permission is set to "Selected Photos," expand access and try again.
- If your library changed recently, reopen the app and run scan again.

Q2: Where do deleted photos go?
- Photos deleted from the app are typically moved to "Recently Deleted" and retained according to iOS rules (commonly about 30 days).
- You can restore or permanently remove them in the system Photos app.

Q3: Why are some photos not detected as duplicate/similar/blurry?
- Detection results depend on image content, quality, device resources, and algorithm strategy, and may not be 100% exhaustive.
- Try both quick scan and deep scan for better coverage.

Q4: My subscription status is not updated. What should I do?
- Make sure you are signed in with the same Apple ID used for purchase.
- Check network connectivity, relaunch the app, and use Restore Purchases if available.
- If the issue persists, contact support with purchase time and a redacted proof of purchase.

3. What to Include in a Support Request

To speed up diagnosis, include:

- Device model (e.g., iPhone 15 Pro)
- iOS version (e.g., iOS 18.x)
- App version
- Approximate time and reproduction steps
- Screenshots or screen recordings (recommended)
- Whether Photos permission is full access or limited access

4. Response Time

- We usually respond within 3-5 business days (excluding public holidays).
- Confirmed issues are prioritized in future updates.

5. Privacy Notice for Support

- Please do not include sensitive data such as passwords or card details in your support message.
- Submitted information is used only for troubleshooting and product improvement.