Pip Support Center

Official Help & Troubleshooting Guide for Pip: Puppy Growth Tracker (iOS) Developer: [Company Legal Name: Zyvio Systems (Chase Dionisio)] — [Company Address: Florida, United States] Direct Support Email: [Support Email: [email protected]] Response Time: [Typical Response Time: 24–48 Business Hours]

Welcome to the official support hub for Pip: Puppy Growth Tracker. Here you will find step-by-step troubleshooting articles, account/subscription management guides, and direct ways to get in touch.

📚 Support Articles & How-To Guides

1. 🔄 How to Restore Purchases

If you upgraded to a Pip subscription (weekly or annual) and your premium features appear locked:

1. Make sure your device is logged into the same Apple ID used to make the original purchase (iOS Settings → [Your Name]).
2. Open Pip.
3. Tap Settings (gear icon).
4. Tap Restore Purchase.
5. Allow a few seconds for Apple StoreKit and Superwall to verify your active receipt.

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Note: Restoring purchases reactivates your premium subscription entitlement, but does not restore locally deleted puppy profiles or past log entries.

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2. 💳 How to Manage or Cancel a Subscription

All subscriptions and recurring billing for Pip are managed directly by Apple:

1. Open the Settings app on your iPhone.
2. Tap [Your Name] at the top.